SHIPPING POLICY

1. Processing Time:

Orders are processed and shipped directly from our suppliers. Once your order is processed, the majority of our suppliers ship orders within 4-7 business days via various established shipping methods (Monday to Friday, excluding holidays) from the date the order was placed.

2. Shipping Destinations:

We currently ship to addresses within the EU and North America.

3. Estimated Delivery Time:

The estimated delivery time varies by supplier and the shipping methods they utilize. Customers will receive a tracking number via email once the order has been shipped for real-time tracking.

4. Delays:

Pojofi s.r.o. is not responsible for shipping delays caused by factors beyond our control, such as severe weather conditions, natural disasters, or carrier delays.

5. Incorrect Address:

Customers are responsible for providing accurate shipping information. If an incorrect address is provided,Pojofi s.r.o., is not liable for any delays or losses. Please contact us immediately if you notice any errors in your shipping address.

6. Order Tracking:

Customers will receive a tracking number via email once the order has been shipped. It is the customer’s responsibility to track the shipment and coordinate with the carrier if needed.

7. Lost or Stolen Packages:

Pojofi s.r.o. is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.

8. Contact Information:

For any questions or concerns regarding your order or our shipping policy, please contact us at [email protected] or call 1-833-763-5888.

Note:

The Delivery times noted above are estimates. Pojofi s.r.o. cannot guarantee the delivery date or time on any shipments under any circumstances, However, we will do our very best to get your order to you as soon as we can.
This shipping policy is subject to change without notice. Please check our website for the most up-to-date shipping information.